Privacy Policy

We may collect the following information when you use our website:

• Full name
• Mobile number
• Email address
• Shipping and billing address
• Order and transaction details

• IP address
• Browser and device information
• Pages visited
• Time spent on the website
• Pincode entered for delivery availability
• Cookies and analytics data

We use your information to:

• Process and deliver your orders
• Confirm payments and transactions
• Provide customer support
• Send order, shipping, and delivery updates
• Improve our website and shopping experience
• Prevent fraud and unauthorized activity
• Analyze website performance and customer preferences

InstaPlant accepts online payments only.

Payments are processed securely through trusted third-party payment gateway providers. We do not store your credit card number, debit card details, UPI PIN, CVV, or net banking credentials on our servers.

We use cookies and similar technologies to:

• Keep you logged in
• Remember your cart and wishlist items
• Save delivery preferences such as pincode
• Understand how visitors use our website
• Improve website performance and user experience

We do not sell or rent your personal information to third parties.

We may share necessary information with:

• Delivery and courier partners
• Payment gateway providers
• Website hosting and technical service providers
• Government or legal authorities when required by applicable law

These partners are permitted to use your information only for providing services on our behalf.

We take reasonable measures to protect your information from unauthorized access, misuse, alteration, or disclosure. These measures may include:

• Secure HTTPS encryption
• Restricted administrative access
• Secure hosting infrastructure
• Regular monitoring of our systems

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Update your contact details
• Request deletion of your account, subject to legal and operational obligations

For such requests, please contact us using the details provided below.

InstaPlant is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites, including payment gateways, social media platforms, or courier tracking pages. We are not responsible for the privacy practices or content of those external websites.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website features. The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of InstaPlant after any changes constitutes acceptance of the updated Privacy Policy.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our designated Grievance Officer are provided below:

• Grievance Officer: Rahul Kushwah
• Entity: Maa Bhagwati Nursery (InstaPlant)
• Email: support@instaplant.in / rahulkushwah8057@gmail.com
• Phone / WhatsApp: +91 8630040546
• Address: Sirohi, Rajasthan, India - 307801