1. Shipping, Dispatch & Delivery Details
How we carefully deliver green joy across 15,000+ pin codes in India
We partner with express courier networks (Delhivery, Blue Dart, DTDC & FedEx) to reach major metros and remote towns:
- Orders ₹499 and above: 100% FREE Delivery across India.
- Orders below ₹499: Flat nominal fee of ₹49 at checkout.
- Live Tracking: Instant tracking link sent via SMS & WhatsApp once dispatched.
Because plants are delicate living beings, we follow specialized transit schedules:
- Dispatch Window: Within 24 to 48 hours of placing your order.
- Transit Time: Usually delivered in 3 to 5 business days.
- No Weekend Stagnation: We do not dispatch Saturday afternoon/Sunday to avoid transit warehouse holding.
Every plant is packed in a heavy-duty, honeycomb-reinforced box with custom ventilation pores. Pot soil is secured with specialized coco-peat moisture grids to prevent spillage and dehydration during transit.
2. 15-Day Plant Health Replacement & Return Policy
Risk-free shopping for every plant parent
Live plants need a little time to adapt to a new home. If your plant arrives damaged, dehydrated, or fails to survive within 15 days of delivery, we will send you a FREE Replacement!
- Valid on all indoor, outdoor & flowering plants.
- Just share a clear photo of the plant.
- Zero extra charges for replacement shipping.
For non-living items like ceramic pots, metal planters, grow bags, fertilizers, and tools:
- 7-Day Return / Exchange: Eligible if unused and in original packaging.
- Damaged in Transit: Immediate replacement or 100% refund.
- Refund Time: Credited back in 5–7 business days to original payment mode.
3. Quick 3-Step Claim Process (Zero Hassle)
How to get a replacement or refund in under 2 minutes
Snap a Photo
Take a quick photo or short video of the damaged plant / item showing the issue clearly.
Replacement Shipped!
Our team approves it within 24 hours and dispatches a fresh healthy plant right to your doorstep.
Need help with your delivery or plant health? 🌿
Our horticulturists and support team are available Monday – Saturday (9 AM – 6 PM).